One thing is almost certain if you work or reside in Abuja
at one time or the other you’ll have to use the banks for whatever transactions
you may have in mind. Customers to many banks have had regrets and complaints
sometimes customers are treated shabbily by staff who in some cases even insult
them. But these 5 are at least above par when it comes to providing that
excellent customer experience so needed by the banking public.
GT Bank – Prompt handling
of customer complaints
When you walk into any GT Bank branch, you’re likely to find
the environment appealing as the design of the exterior and the banking hall
itself is always posh. The staff is always made up of young professionals who
show respect and courtesy for customers most times. Their process is smooth and
efficient plus customer complaints are promptly and well attended to. Of all
banks operating in Abuja, GT Bank stands out as the best for customer service. No
wonder they won the maiden edition of the Nigerian customer service awards in
the Banking Category.
Zenith Bank – Fast
and efficient services
Although it would appear that this bank is for the higher
class rather than the average man, Zenith Bank does have a few lapses here and
there but not too serious to be considered horrible. The main attraction to
this bank would be their typically large banking halls and parking space for
customers depending though on location. The banking public in Abuja (based on
our survey) doesn’t usually have much to complain about when it comes to the
services of Zenith Bank especially in terms of responding to customer complaints
and enquiries.
Area of Strengths: Quick
banking operations and efficient customer service
Down Sides: Expensive
services
Skye Bank
This is one of those not so often heard or seen banks in
Abuja because they have relatively fewer branches than many banks but they do
have high patronage from the banking public. Perhaps this is due to their
Area of Strengths:
Courteous Staff and Prompt response to customer complaints
Downsides: Problems
with accessing cash with their ATM locations
First Bank
The oldest bank in Nigeria is fast taking up a new more 21st
century compliant look than some of the older generation banks. Although still
not up to par with standard customer friendly banks globally you can count on
first bank to deliver at least by Nigerian standards a fairly reasonable
service to clients who use their services. One good thing about them is how
very often their ATM’s are always up and running in most of their branches within
Abuja – 24 hours a day – and the fact that they’ve upgraded their workers skill
set making them more professional and service driven.
Strength:
Affordable and efficient services
Downside: crowded
banking halls
Stanbic IBTC
Stanbic IBTC brings with it an uncompromising need to
satisfy their customer by whatever means available. This is one unique bank
that ensures that feedback from customers is taking seriously. They too like
Zenith Bank it’s a bit elitist but service isn’t compromised at least at most
of their branches.
Strength: Professional
and courteous staff
Downside:
Insufficient parking space at most of their branches
